Frequently Asked Questions
Everything you need to know about our photo editing production workflows, turnaround times, file delivery, and free trials.
Our standard turnaround is 24 hours for batches of up to 1,000 images. We also offer an express rush delivery service within 6 to 12 hours for urgent e-commerce campaigns.
Simply click "Free Trial", upload up to 3 of your own product or portrait RAW/JPG/TIFF images, and specify your editing instructions. We will complete and deliver them in under 4 hours with no credit card required.
We accept all major camera RAW formats (CR2, NEF, ARW, DNG) as well as JPG, PNG, TIFF, and PSD. We can deliver multi-layered PSDs with hand-drawn clipping paths, transparent PNGs, or optimized web-ready JPGs.
Yes! We offer tiered volume discounts starting at 500+ images per month, with enterprise discounts of up to 40% for recurring high-volume clients.
We provide 100% unlimited free revisions until the results match your exact brand guidelines and expectations. Customer satisfaction is our highest priority.
All client imagery is stored on encrypted, access-restricted secure private cloud servers. We sign strict Non-Disclosure Agreements (NDAs) upon request and never publish or share your unreleased product images.
Still have questions? Speak directly to our studio team
We are available 24/7 on live chat and WhatsApp to review custom projects, complex retouching, and bulk volume rates.